Inside Hyatt's Push For Self-Service Data And AI

Raymond Boyle has spent decades helping companies like Walmart and Sam’s Club turn data into business outcomes. Now, as Hyatt's Chief Data, Analytics and Insights Officer, he’s helping the hospitality giant prepare for the future of business intelligence and automation: self-service data and AI.

For Ray and his team, that meant investments in infrastructure, APIs and other technical components required to enable broad access to data assets. But it also meant improving the AI fluency of the whole organization – from the executive team to business users, he told “The Data Chief” podcast. To identify how the technology could help Hyatt deliver outstanding experiences to all its stakeholders, including hotel guests, owners and employees, Ray also brought experts together from across the enterprise.

“AI pulls the company a lot tighter together than even data did historically. So you've got to have great business leadership, you’ve got to have technology teams that are at the table in the right way … and then you’ve got to introduce data science and machine learning people in those groups … and it changes a lot of things about how people work,” Ray said.

Ray shared valuable advice to help other technology leaders use data to drive more engaging, personalized experiences for customers.