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As AI thrusts technology even deeper into enterprise operations, IT can no longer just be an order taker.
In the past, technology teams typically worked in a silo, and often built or invested in solutions without understanding the specific problems users were trying to solve. This greatly undermined the value that companies could drive with new technologies, and eroded the trust between IT and the business.
Now, with AI agents promising to drive new levels of efficiency and productivity, it’s imperative that the two sides come together. Working together, they can uncover the areas where AI can drive the most impact – or where another tool may make more sense. Ultimately, it’s not just an opportunity to not just deploy new applications, but to also reimagine how the organization runs to drive even more impactful outcomes.
”IT is where product vision meets actual use — and that gap is often wider than people imagine,” Village Roadshow CIO Arul Arogyanathan said on a recent episode of “The New Automation Mindset” podcast. "Technology is not just a tool, but a transformative force that can unlock new opportunities, enable innovation, and connect with people in a way that truly matters.”
Those building and buying the systems need input from end users to pin-point challenges in existing workflows, find opportunities for automation and locate the domain-specific data the AI agents need to perform. And given their growing influence in many C-Suites, many CIOs are stepping up to figure out how to break-down barriers preventing this deeper collaboration.
