A World Bank Exec's Vision For An Agentic-First Workplace

*The views and opinions expressed by Sheila Jagannathan are her own and do not necessarily represent those of any former or current employers.

Most companies have fallen into the AI trap: while 80% report using it, far fewer see significant ROI. The market might be flush with tools, but the meaningful results are scarce. Now, some experts say the most viable solution is a radical re-engineering of the entire system.

For an expert's take, we spoke with Sheila Jagannathan, Global Head of Capacity Building and Digital Learning at The World Bank. An internationally recognized thought leader and author on digital learning with over 35 years of experience leading human capital development and transformation, Jagannathan offers a pragmatic view into the widening gap between technology's immense potential and the limitations of our current reality. Before organizations can succeed with AI, she said, leaders must stop treating it like a plug-and-play solution.